Refund policy
Return Policy
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
✦︎ Be in the same condition as you received it
✦︎ Be unopened and unused
✦︎ Be in its original packaging
✦︎ Include the receipt or proof of purchase
✦︎ Sale items are final sale and cannot be returned or refunded.
Non-Returnable Items
✦︎ Personalized items are not eligible for return.
✦︎ Sale items are final sale and cannot be returned or refunded.
How to Initiate a Return
To start a return, please contact us at returns@grimoireandgoblet.com. We'll provide you with specific instructions on how to proceed with your return.
Return Shipping & Restocking Fee
✦︎ Return shipping is the customer's responsibility. We do not provide prepaid return labels.
✦︎ A 15% restocking fee will be deducted from your refund.
✦︎ Please ensure that you package the item securely to prevent any damage during transit.
Refund Process
Once we receive your return, we will inspect the item. If the return is approved:
✦︎ Your refund will be processed to the original payment method within 5-14 business days.
✦︎ Refund processing time may vary depending on your financial institution.
✦︎ The 14% restocking fee will be deducted from the refunded amount.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@grimoireandgoblet.com. We will evaluate the issue and work to resolve it promptly.
Questions?
If you have any questions about our return policy or need additional information, please reach out to us at returns@grimoireandgoblet.com.
By making a purchase from Grimoire & Goblet, you agree to this return policy. We reserve the right to modify this policy at any time, so please review it periodically.